Analytics
Track how your Team Agent is being used with built-in analytics. Runbear provides both org-wide and per-agent dashboards to help you understand adoption, usage patterns, and user satisfaction.
Accessing analytics
- Org-wide dashboard — Go to Analytics in the main navigation to see aggregated metrics across all agents.
- Per-agent dashboard — Open a specific agent and go to its Analytics tab to see metrics for that agent only.
Key metrics
| Metric | Description |
|---|---|
| Total Messages | Number of messages processed by the agent (includes both thread replies and standalone messages) |
| Total Users | Number of distinct users who interacted with the agent |
| Estimated Time Saved | Calculated from message volume — estimates how much time the agent saved your team |
| User Feedback | Breakdown of emoji reactions on agent responses, showing satisfaction distribution |
Filtering
Use the date range picker to view metrics for a specific time period. The default view shows the last 30 days.
On the org-wide dashboard, you can also filter by a specific agent to narrow the results.
Message insights
Enable Message insights in your agent settings for deeper analysis of conversations. When enabled, the agent analyzes message patterns to surface trends and areas for improvement.