# HubSpot

> Deploy an agent to HubSpot, where it answers each new ticket in a card on the ticket record.

Source: https://docs.runbear.io/channels/hubspot

Last updated: 2026-10-07

HubSpot puts the agent next to your support tickets. When a ticket is created in the connected HubSpot account, the agent reads the ticket's subject and description, works out an answer using your knowledge and tools, and writes it to a Runbear card on the ticket record, where your team can read it. The agent doesn't read or reply in HubSpot inboxes or conversations, and a ticket with no description is skipped.

## Setup

1. In the Runbear dashboard, open your agent and go to the **Chatbots** tab.
2. Click the **HubSpot** tile.

![HubSpot tile](/img/channel-index-hubspot.png)

3. Log in to your HubSpot account.
4. Select your HubSpot account. If you only have one account, this step is skipped automatically.

![HubSpot account selection](/img/hubspot-account-selection-page.png)

5. Review and approve the required scopes and permissions.
6. Back in the Runbear dashboard, enter a name for the account and click **Add**.

![HubSpot account name form](/img/hubspot-channel-form.png)

The integration is now complete. From now on, each new ticket in the connected HubSpot account gets the agent's answer in the Runbear card on the ticket record.

## Disconnecting

1. Delete the HubSpot connection from the **Chatbots** tab; see
   [Deleting a connection](/channels/chatbot-settings.md#deleting-a-connection).
2. The HubSpot account itself can't be disconnected from **Settings →
   Integrations** in Runbear. To fully remove Runbear from HubSpot, go to
   **Settings > Integrations > Connected Apps** in HubSpot and uninstall Runbear.